At Walsh Lubricants, we want you to be completely satisfied with your purchase. If you need to return an item, please read the information below.
Faulty or Damaged Products
If your order arrives damaged, faulty or incorrect, please contact us as soon as possible, preferably within two (2) working days of receiving your order, by email or telephone so that we can resolve the issue promptly.
Please email images of the damaged or faulty product from several angles, along with your invoice or order number. We may request these photographs before arranging collection, replacement or a refund.
If you return goods claiming they are faulty or defective, we will inspect the returned goods and notify you of the outcome by email or telephone within a reasonable period. If the goods are confirmed to be faulty, damaged or incorrectly supplied, we will offer an appropriate remedy, which may include a replacement, repair or refund, in accordance with your statutory rights.
Any refund due will be processed without undue delay using the original payment method wherever possible. If we are unable to refund using the original payment method, we will contact you to arrange an alternative method.
Online Purchases
If you have purchased online and wish to cancel your order, you must notify us within fourteen (14) days of receiving your goods.
Once you have informed us of your decision to cancel, you must return the goods within fourteen (14) days. Returns will not be accepted after 14 days from the date of delivery.
Returned items must be:
- Unused and unopened.
- In their original packaging.
- In a resaleable condition with all seals intact.
We cannot accept returns of products that have been opened or used unless they are faulty, damaged or supplied in error.
Unless the goods are faulty, damaged or supplied incorrectly, you are responsible for the cost and risk of returning the goods.
Refunds for eligible returns will be processed within fourteen (14) days of receiving the returned goods (or evidence that they have been returned), using the original payment method wherever possible.
We do not offer product exchanges. Returns are processed as a refund, replacement or repair as set out above.
How to Return Products
Please include your order number (or invoice) together with a note stating the reason for the return and whether you require a refund or replacement.
Returns can be posted, or brought in person to our premises, at the address below:
Customer Returns
Walsh Lubricants
Transtown
Watergrasshill
Co. Cork
Ireland T56 AK18
Business Customers
The statutory cancellation rights described above apply to consumer purchases only. Returns from business customers may be subject to separate terms and conditions agreed at the time of purchase.
Your Statutory Rights
Nothing in this Returns & Refunds Policy affects your statutory rights under applicable Irish consumer protection legislation.
